Digitizing Technical Support
Phase 03 - A New Strategy
The new content generation capabilities, as well as digital transformation initiatives in other parts of the company forced GTO to expand their strategy; accounting for a new technology platform & a refined vision and accompanying experience goals:
A SCALABLE I.A
A new information architecture is now necessary to take advantage of the new content capabilities. Further, additional capabilities are being explored for future integration so the IA must be flexible to accommodate feature growth.
ARTICLE QUALITY & CASE DEFLECTION
LO-FI CONCEPT ITERATION
A comprehensive concept was needed to demonstrate the new IA and manifest the strategy. It was also utilized for user research to test flows and validate data needs.
THE PRODUCTION DESIGN
See the live version here: Honeywell Aerospace Technical Support
